Shipping policy

 

At Voyacci, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy carefully before placing your order.

Order Processing

  • Orders are typically processed within 1-3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding public holidays.

  • During periods of high order volume, promotions, or holidays, processing times may be slightly longer.

Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email.

Shipping

Voyacci currently ships to Jamaica.

Shipping options, delivery estimates, and applicable shipping charges are displayed during checkout before you complete your purchase.

Delivery Time

Estimated delivery times begin once your order has been shipped, not when the order is placed.

Delivery times may vary depending on:

  • Your delivery location

  • Courier operations

  • Weather conditions

  • Public holidays

  • Other circumstances beyond our control

While we strive to deliver all orders within the estimated timeframe, delivery dates are estimates and cannot be guaranteed.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking information (where available), allowing you to monitor your shipment.

Checkout

Customers are responsible for selecting the correct shipping options during checkout.

If you notice an error in your shipping information, please contact us immediately. Changes may not be possible once your order has entered processing.

Delayed Shipments

Although we work with reliable shipping partners, unforeseen circumstances such as severe weather, courier delays, traffic disruptions, or other events beyond our control may affect delivery times.

Lost or Damaged Packages

If your order arrives damaged or you believe your package has been lost during transit, please contact us as soon as possible with your order number and any relevant information.

We will investigate the issue and assist in reaching a resolution.

Shipping Fees

Shipping charges are calculated at checkout based on your delivery location and selected shipping option.

Any promotional free shipping offers will be clearly stated on the website when available.

Contact Us

If you have any questions regarding shipping or the status of your order, please contact our customer support team through the contact information provided on the Voyacci website.

Thank you for choosing Voyacci.